2/20/2010 Comcast Installed

DAY 1
Bundled package 99.99 for internet, phone, tv
including basic package and starz one digital hd box free

Problem:
comcast didnt tell me about "Porting" phone numbers ...aka what needs to be done to keep you old number had to hear about it from the Comcast Installation Tech dude

Problem 2:
only get basic channels on all tvs except for the one with the free hd cable box (why didnt they tell me this in the beginning?) and any additional cable boxes for addtional tvs are 9.99/mo/box

okay....i go get a new computer (because silly me i thought i had high speed internet)

so i splurge on a
Costco Deal 899.99
HP Desktop P6367c
intel core quad pc q8300
2.50GHZ 2.50 GHZ
8.00 GB 64-bit OS
Windows 7 Home premium

25" monitor!!!! <3>for some reason comcast is (almost always) experiencing a high call volume...(because you know they have a lot of unhappy customers) and when you Comcast please reserve 2-4 hours in advance, have some snacks ready, spider solitare running and be prepared to be...

disconnected, plugged in to the machine to punch in your phone number, hear pre-recorded garden solutions and messages before listening to elevator music, being hung up on and being transffered so much that the customer service assoicate at the end of the line can no longer hear you over the line because of the number of transfers

this is how much comcast customer service still sucks

DAY 2
2/21/2010

Home Network is up 3 pcs are online and surfing the internet and once again sharing a printer (all three computers are plugged in aka NOT WIRELESS)

PROBLEM:
in the course of 11am-6pm the cable modem will disconnect/drop connection/timeout 3-4 times and take another power cycle (requiring about 40min of plugging and unplugging wires and powering on and off computers and connections) calls to Comcast are hopeless because it may take an hour to reach a person and maybe 2 hours before you get a person who knows something besides the script they're supposed to read off of

this is a problem with high speed internet because i'm paying for 24/7 internet service so i can do online bill pay, online gaming, watchnig online episodes, etc whenever i want

i dont need to pay $100.00 for internet (its actually slower than verizon FIOS) that only works sporatically

Comcast